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REFUND POLICY


Effective Date: 12/27/2023

 

Thank you for choosing Tranquil Designs LLC for your interior design needs. We strive to provide exceptional service and ensure your satisfaction. Please review our refund policy outlined below:
 

  1.  Refund Eligibility:

   We offer refunds under the following circumstances:

  • Project cancellation within 24hrs of signing the agreement.

  • Failure to commence the project within 7 business days after the agreed start date.

   2.  Non-Refundable Deposits:

  • All consultation fees and design concept development fees are non-refundable.

   3.  Timeframe for Refunds:

  • Refund requests must be submitted within 5 days of the eligible circumstance.

   4.  Cancellation Policy:

  • Clients may cancel the project by providing written notice. Cancellation fees may apply based on the completed work.

   5.  Scope of Services:

  • Refunds are applicable to fees related to incomplete or unsatisfactory services. Products and third-party services are not eligible for refunds.

   6.  Communication of Issues:

  • Clients must promptly communicate any concerns or issues that may lead to a refund request to Deri Washington at deri@tranquil-designs

  • Refund requests will be processed within 14 days of receiving all required documentation and information.

   7.  Documentation Requirements:

  • Clients must provide sufficient documentation supporting the refund request, such as photos, written descriptions, or other relevant evidence.

   8.  Modification Clause:

  • Tranquil Designs LLC reserves the right to modify this refund policy. Clients will be notified of any changes in advance.

By engaging with Tranquil Designs LLC you agree to abide by this refund policy. For any questions or concerns, please contact Deri Washington at deri@tranquil-designs.com.

 

mailto: deri@tranquil-designs.comquil 

5101 Unicorn Drive Ste I
Wake Forest, NC 27587
Deri Washington
tel:984-269-7455

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